Frequently Asked Questions
Everything you need to know about your Promescent shopping experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel cannot be returned unless defective.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend taking your measurements and comparing them to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
Promescent is committed to ethical fashion. We prioritize high-quality, durable fabrics and partner with manufacturers who adhere to fair labor practices.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.